Product Related FAQs
Is your online order secure?
Yes, it is 100% secure. We use Share-it (One of the Mycommerce payment solutions) for all online orders and Share-it® is a registered trademark of Digital River GmbH. The secure server is at mycommerce.com, a veteran ecommerce company specializing in software.
What payment methods can I use?
You can use all mainstream credit cards including Visa, MasterCard, American Express, JCB, etc. Besides, Paypal and check (prepayment) are also accepted.
Does your price include tax?
No. Sales tax may be applied based on your residence.
Is there any refund guarantee?
We provide 30-day money back guarantee based on the circumstances. Please refer to our refund policy to learn more details.
What information do I need to enter for purchasing your product?
What should I do If I accidentally purchased the wrong product?
Please contact our support team with the order ID of the product you have purchased. Or you can directly purchase the correct product you want and then contact our support team with both of the two order IDs, and then we would immediately refund the incorrect one to you. For other refund request, please refer to refund policy.
If the prices of the wrong product and the correct product are the same, you can directly contact us to request a valid license code for the correct product. We will send you a new code for the correct product and disable the code for the wrong product at the same time.
Can I get a discount if I want to purchase both Apple Music Converter and M4V Converter Plus?
Actually, we have considered such situations. Thus we have added a toolkit for both Windows and Mac, and the toolkit includes both Apple Music Converter and M4V Converter Plus. You can purchase the toolkit and this will cost less money than purchasing both Apple Music Converter and M4V Converter Plus separately.
Can I get a discount if I want to purchase multiple licenses?
We provide flexible license options including 1-year license and lifetime license for 1 PC or Mac, as well as family license for up to 5 PCs or Macs. If you need to use TuneMobie products on multiple computers, family license will be the best choice. And this should be enough for any personal use.
Can I purchase a CD?
We provide download versions of TuneMobie products instead of CD copies. You don't need to buy CDs as the products will be upgraded constantly and you can download the latest versions of the product from our website without any limitations.
Can I purchase your product for commercial use?
No, all TuneMobie products are sold as home editions and can be only used for individuals and family. Any commercial use are strictly prohibited.
Can I upgrade to latest version without paying again?
As long as your license code is valid, you can upgrade to latest version for free. Simply download the latest version from our website, install it and overwrite the old version. Please do not run old version when installing latest version. For more information, you can read upgrade policy for more details.